NOVA STUDIOS — COOKIE & PRIVACY POLICY

Last updated: 26 April 2026

1. Who We Are

This website is operated by Nova Studios (David Boullard), located in Aalst, Belgium. VAT: BE 0787.744.918. Our website address is: https://www.novastudios.be. For any privacy-related questions, please contact us at: [email protected].

2. What Personal Data We Collect and Why

When you create an account or place an order on our website, we collect the following personal data:

Account registration: Your name, email address, and physical address.
Orders: Your billing address, email address, and payment information (processed securely by our payment provider; we do not store credit card details).
Contact forms: Your name, email address, and any information you voluntarily provide in your message.
Website usage: IP address, browser type, pages visited, and time spent on pages (collected via cookies and analytics tools).

We collect this data to process your orders, manage your account, provide customer support, and improve our website and services.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Essential cookies: These are necessary for the website to function properly, including session cookies for your shopping cart and login status. These cannot be disabled.

Analytics cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously and help us improve our site. You can opt out of analytics cookies via the cookie consent banner.

Third-party cookies: Embedded content (such as YouTube videos) may set their own cookies. We have no control over these cookies; please refer to the respective third-party privacy policies.

You can manage your cookie preferences at any time by clicking the “Manage consent” button at the bottom of any page on our website, or by adjusting your browser settings.

4. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders for digital STL files.
To manage your user account and verify your identity.
To communicate with you about your orders, account, or enquiries.
To comply with legal obligations (e.g., tax and accounting requirements).
To improve our website, products, and customer experience.
To detect and prevent fraud or unauthorised use of our digital files.

5. Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

Payment processors: To securely process your payments (e.g., Mollie, Stripe, or PayPal).
Hosting provider: Our website is hosted on secure servers within the EU.
Analytics services: Google Analytics (anonymised data only).
Legal authorities: If required by law or to protect our rights and intellectual property.

6. How Long We Retain Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

Account data: Retained for as long as your account is active. You may request deletion at any time.
Order data: Retained for 7 years to comply with Belgian tax and accounting regulations.
Analytics data: Anonymised and retained for up to 26 months.

7. Your Rights Under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data (“right to be forgotten”), subject to legal retention requirements.
Right to restrict processing: You can request that we limit how we use your data.
Right to data portability: You can request your data in a structured, machine-readable format.
Right to object: You can object to the processing of your data for certain purposes, such as marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) to secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Cookie & Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact & Complaints

If you have any questions or concerns about this policy or how we handle your data, please contact us at: [email protected].

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): www.gegevensbeschermingsautoriteit.be.